Thanks for joining me. Crack of sparrows here!
Leonie had to leave super early to get up to the TV studios
because she’s on the early shift, so we got up at 3.30 to see her off with a good strong coffee and a wave.
And now we’re up, we may as well get on with the day ahead of us.
I’ve got a list as long as my arm, so the sooner I get cracking the sooner I can tick some boxes.
Running a company is a thankless job really. It’s a relentless hamster wheel. No sooner have you completed a task than it’s back on your desk for the next month!
In addition to the business of the business, as you know first hand,
I am also very involved in PR. Front line.
I’ve got 3 magazine articles to complete this week. THREE.
3 Step by step projects and a Q&A interview.
They sure have piled up!
So today is in my diary as Magazine Wednesday.
And I must make a start on my weekly German blog which gets posted on Friday, so that it is ready by Friday! Always takes longer, because it’s in German, so it’s no good waiting til Friday to think about it.
And then there are all the November TV proposals, which is also a major part of my remit. I was so happy to put all the October ones to bed yesterday, but that just means I can hand it off to production and turn my attention to the next show constructions.
How things have changed.
How much bigger my little company is than me now! There was a time I WAS the company. I answered the phones and took orders, picked and packed the orders, poured and cut the stamps, drove the van, unloaded the van, did the exhibitions, paid the bills, did the bookkeeping and the banking.
Nowadays I am what one could call front of house.
Cambridge English dictionary definition of Front of House:
front of housenoun [ U ] uk us WORKPLACE. › the part of a business such as a restaurant or hotel where the employees deal directly with customers: The front of house service is ultra-efficient and observant, yet human and personable.
Jeannine and Louise at work epitomize this definition.
This is how I see myself:
In a theatre setting I am the usher, the person who helps you to your seat. But once you are sitting comfortably, I run round backstage, put on my best clobber – and entertain you.
Where am I going with this?
Well, Clarity is a huge creative machine nowadays compared to a few years ago, and of course there are plenty of capable, lovely people in its employment. So we have several ushers, a whole team of us who work with the customers, with the public directly, on the phones, on the social network, on TV.
We are here to help, and we like spreading joy and a feelgood vibe!
Of course we have to make money; otherwise we can’t pay the bills and the wages! But money is NOT the driver. Never was for me, never will be. And as long as I am Head Usher, the experience will always be more important than the financial reward.
You can’t take it with you, can you? So all we need at this end is enough money to keep the team safe and happy in our creative theatre.
The mag work I do is unpaid, the daily blog is unpaid, most of what I actually do doesn’t carry an invoice; I do what’s needed.
When I am cleaning the kitchen at work, I am doing service.
When I am cleaning the toilet at work, I am doing service.
I don’t do all these jobs to save money on a cleaner;
it’s part of being a team player and rolling your sleeves up.
And let’s be honest – how long does it take to whizz round the bowl and sinks? The others always pitch in too.
We are much bigger than the sum of our parts.
You see, for me there are two Clarity communities:
the Clarity staff, the people who work for you,
and keep our boat afloat;
And the customers, the people we work for.
To Dave and myself, both are equally important.
Claritystamp Youtube Followers : 14,000
FREE TUTORIALS. WATCH THIS SPACE – WE HAVE A FABULOUS PLAN…..
On our Claritystamp Facebook Page, we reached 10,000 followers this week. That’s a lot of people! So to celebrate, we have created a 10% blanket discount code
Yes. We do sell a lot of products now:
Stamps, Stencils, Groovi, Pergamano.
We also design and make that product in house, clean it all by hand, and pack it manually.
But when it comes to what is loosely termed Customer Service, there’s a w h o l e lot more going on.
Love & Hugs,