Thanks for popping in. Just been talking to Grace in New York. We speak most days, which is lovely. Sometimes, we just leave the Facetime app running on the computer screen; she gets on with her Clarity work over in Brooklyn, and I get on with mine here in Sussex. It’s as if we were sitting in the same room.
I want to talk a little about Gracie. She has been struggling with chronic pain and inflammation in her jaws for a couple of years. Has been going from doctor to consultant, to hospital to specialist – and back to the start again. Nobody really knows what’s wrong, there have been various diagnoses, but nothing conclusive. Tell you what though: they sure know how to charge in the States! And I mean thousands! Every X-ray, every MRI, every steroid injection comes at great cost, and the insurance companies know how to spell excess too! Anyway, Grace – Grace by name, Grace by nature – was scheduled for another hospital appointment today, but they cancelled at the last moment, and told her to come back in a month’s time. Then another Doctor’s appointment was pushed back to September. Enough!
Sometimes you’ve got to stand up and say, “No. This is not acceptable to me”
Grace never complains. She’s amazing as an advocate for others, but not so for herself. Sound familiar? Yep. She just sucks it up and goes with the flow. Until today. Today was the day, she took a leaf out of her Mum’s old book, and started squeaking.
She wrote an email letter. Interestingly, she didn’t write to the engine driver; she reached out to the receptionist at the Doctor’s surgery, because the two women had built up a good rapport over the years, and Grace felt that she would empathize.
I won’t go into the medical details – not my story to tell. But suffice it to say that Grace has had all her appointments reinstated pronto, and even got a phone call from the consultant within the hour, reassuring her that they certainly have NOT given up on her, that he would personally see to it that she was looked after, and that they would get to the bottom of this soonest.
So. What do we learn from this?
Firstly, squeaky wheels get oiled, especially if they never usually squeak.
Secondly, read the room. Know who to squeak to.
Thirdly, squeak nicely. Nobody likes a loud, persistent or irritating squeak, now do they ?!
I also think that this positive outcome has a lot to do with Grace’s infectious positive, friendly upbeat energy wherever she goes. And Grace, like me, knows only too well, that the receptionist, the secretary, the security guard, the waiter, is not only a person who deserves respect like any other person; he or she is also often the most important person in the building! They can make or break your day!
And on that positive squeak, I shall wish you a lovely evening.
Barb x x x