Thanks for popping in. Last day of the week, and the old lungs are certainly telling me there’s been some action! I had a feeling that I would get a better reading of the damage once the 4-week course of antibiotics finished on Monday – and ca c’est trés vrais! (Sorry – I’m listening to an Audible book about the French Resistance in World War II, and French is on my mind!). Anyway, time to slow down and regroup.
After such a brilliant couple of days on TV, it’s back to Clarity.
If you are a Clarity Craft Club member, and are still waiting on a half price Sales order, I want to ask you to be patient. Please bear with us. The reason orders take so long is because when we run out of something on the shelf, we MAKE it, to honour the order.
We don’t only apply 50% discount to just a selection of products we have excess stock of; it is a blanket sale, applied to pretty much ALL things Clarity.
The reason I am writing about this is becasue Jeannine is getting bombarded with phone calls chasing, mostly friendly, but some customers are pretty aggressive, which is neither constructive nor acceptable. Please trust that your order will be picked and packed as soon as we have all the items you ordered ready to go.
It is the Groovi plates which take so long to make and clean, so if your order includes Groovi plates, that will most likely be the issue. Please be patient. Paul reckons it will take about another fortnight to completely clear all the sales orders. That’s provided nobody calls in sick, no children are unwell so parents can’t come to work, no cars break down etc etc etc. We are humans, not robots! It happens!
Bear in mind also, that regular non-sale orders are being picked and packed parallel, as are all the TV orders and Trade orders for stores worldwide. We aren’t Amazon. We are a small team and we are going as fast as we can. Well, not me. I’m rubbish at the moment. Usually I’d be in there, picking and packing and power eating doughnuts with the rest of them! The team is brilliant. They are coming in early, leaving late, doing extra days, taking work home, going like the clappers. I respect and admire my team immensely, and I would like to hope it is reciprocated. I’ve never been one for cracking the whip, and I’m not about to start now. And whatever you do, please don’t tell me I should employ more staff – if only running a business were that simple. We are so grateful for your custom, and we value every single customer. But it takes as long as it takes. And this half-price sale was particularly popular.
I ordered a pair of all singing all dancing Parker Knoll recliner armchairs for Dave and myself the first week of January. Just thought we’ve reached that age, and they might help with the lower back pain and all that jazz. The one’s we’ve currently got are rubbish. Substantial deposit paid at time of order. 20% I think. 3 month wait. 5 weeks in, whilst in hospital, I received an email. The fabric I had selected wasn’t available. Please come back to the store and pick another. Did I lose my rag? Of course not. Just responded, saying I’d get there as soon as I was able. Have I got my armchairs? Of course not! They’ve got to make them first! Have I chased? Nope. The 12 weeks aren’t even up yet! And I’ve had other things going on! I just look forward to them arriving when they do. My biggest worry is that they’ll fit through the living room door! Hahaha!
Quote for today
Barb x x x