Thanks for popping in. Came into work at Clarity Towers this morning, to catch up with the crew and have a couple of meetings. Everybody’s hopping about, juggling plates, keeping things going, a-picking and a-packin and a-making!
Hundreds of orders are going out every day, but there were thousands placed in the half-price member’s sale, so it takes a while to plough through that little lot!
It’s a mammoth task, mainly because it was a blanket sale across the entire Clarity range, and we made a promise not to sell out. In other words, when a particular stamp or stencil or Groovi plate has sold out, we make more, so that we can honour every order. It’s not that we’re slow, it’s the sheer volume and size of many of the orders.
So to the woman who shouted at Jeannine on the phone and told her we are all useless because she hasn’t received her order, rest assured – my team is anything but useless.
We do it all gladly, we really do. And we are very grateful for the business – it is what is keeping the Good Ship Clarity afloat during this awful time.
But to the customer’s husband who yelled at Jeannine and told her she was useless: if you were in a pub hurling abuse at the barmaid because she wasn’t serving you fast enough, the Landlord would reserve the right to stop serving you and evict you, right? The only reason I haven’t issued you a full refund and shown you the door is because it is your wife who will suffer for your bullying. And she gets to live with you anyway, which must be trying.
I know that the vast majority of our customers are patient, polite people, who understand that we are under the cosh at the moment. We also lost whole days to snow and black ice here in the Southeast last week, when staff couldn’t get into work and got stranded trying. The vast majority of our customers understand that we are trying our best to push the orders through whilst dispatching regular orders and the club envelopes at the same time.
To the customer who wants to know why we aren’t hiring more people if we’re busy, I HAD to let 15 members of staff go last year – and that still haunts me.
The orders are processed as they came in, but if there is a plate or stamp or stencil missing, that order gets shelved while the product is made. Then it is sent. To the customer who told Grace she is furious because she saw on facebook that someone who ordered after her has already got their order: Furious? Really? Good grief.
Did you know that there are also trolls abroad on Facebook who complain about Clarity orders they are still waiting for – they aren’t even customers of ours! They have never even placed an order with us! Dearie me. The world has gone stark raving bonkers.
And to the new club member who calls Jeannine daily to complain that they haven’t received their subscription yet, despite being advised every time that this month’s envelopes will go out at the end of week 3: if you are not prepared to wait until the project concertinas have been printed and the products have been made, then we shall have to refund you your £6.
I could go on. I have a list as long as your arm of customers who have been rude and aggressive to the ladies. Whilst I am fully aware that we are talking about a relatively small number of people, this has to stop. A little patience and consideration for others is needed here.
Don’t get me wrong. Both Jeannine and Grace are dynamic, strong women, who can certainly look after themselves. But of course they feel they represent the company, and can’t be flying off the handle at rude, belligerent people. However, I see it for what it is, and I have a real aversion to bullies, having been a victim of bullying at various times. This has to stop.
Civility costs nothing. That’s all there is to it.
To the vast majority of good, kind, considerate and respectful Clarity Customers who have had to read this blog : I apologise.
Love and hugs