Hi. Me again.

Second blog today!

I wanted to take a moment to address something that’s come up this week. Our big Sale has been a roaring success — thank you so much for that! The support has been overwhelming, and we’re so grateful to everyone who placed an order.

But — and there’s always a but, isn’t there — the sheer volume of orders means we’ve fallen a little behind on dispatch.

Now, for those of you who’ve been part of the Clarity family for years, you’ll know how we work. For those who are new to us (welcome aboard!), let me explain what’s going on behind the scenes.

We don’t mass-produce. We don’t import container-loads of product from overseas. We design, make, and pack everything ourselves — right here in our workshops in Kent. Every Groovi plate, every stencil, every stamp.

So, when something sells out during a busy Sale, we don’t cancel your order. We don’t say “sorry, out of stock.” Instead, we roll up our sleeves and make more — to honour the orders that have already been placed.

We don’t make to order — we make to honour the order.

That’s the Clarity way. Always has been. Always will be.

Of course, this approach takes time. It’s not the fastest way to do things, but it is — in our eyes — the right way. We believe in keeping production in-house, in providing fair work for our team, and in maintaining the level of quality and craftsmanship you’ve come to expect from us.

We’re just catching up now after a few unexpected hiccups (one of our machines decided to have a little rest — and so did my husband Dave, though not quite by choice!). He’s on the mend, thank goodness, and the machines are humming again.

So please, if you’re still waiting for your order, rest assured — it’s safe in our system, and we’re working flat-out to get it to you. Every plate, every stamp, every stencil is being made with care, as always.

I know it can be frustrating to wait, especially if you’re new to Clarity and you’re used to Amazon-speed delivery. But we’re not Amazon — we’re a small, independent British company, doing our best to bring you quality, creativity, and care in every parcel we send out.

Your order may take a fortnight, it may even take 3 weeks. But one thing I can tell you for sure is that if it is caught up, it will be because

• it’s waiting on something to be made,
• you placed several orders at different times (thank you!), and we have consolidated them to save on shipping costs,
• the order was placed later during the week of the sale, and we’re getting to it.

Regular orders – not those in the half price sale – are also being fulfilled at the same time. In other words, if you are placing orders for non-sale items, those orders are not at the end of the queue! They are being picked and packed in parallel. Phew.

Thank you for your patience, your kindness, and your continued support. You make what we do possible.

Love always,
Barb x
and the Clarity Team 💙